CAREERS

Basic Job Duties:

• Greeting all customers (patients) and their caregivers during in-office appointments with a professional and positive demeanor.
• Communicating with the Medical Assistant team to manage the patient check-in and check-out process, ensuring a seamless experience for patients and providers, including managing patient wait time in the waiting area.
• Registering new patients in the Benchmark practice management system with demographic and insurance information.
• Managing the check-out process for patients, including scheduling a follow-up visit with the appropriate appointment type, provider and details for each patient, including an after-visit summary.
• Managing the busy phone system, Nextiva, during business hours, including checking messages and providing on-time communication to providers regarding patient requests.
• Collecting patient co-pays and record payments in the Benchmark practice management system and providing weekly summaries to the Billing Department.
• Managing annual updates for patients, including completion of HIPAA forms, privacy practices, financial agreements and emergency contact information.
• Completing requests for medical records from insurance companies and other physician practices in a timely manner.
• Mailing new patient packages and other required communications to patients.

Required Experience:

• Minimum of two years working in an outpatient healthcare setting at the front desk.
• Experience working with practice management software (Benchmark preferred but not required).
• Experience working within an eHR (Epic preferred but not required).
• Experience managing a busy phone system.
• Proficiency in the Microsoft Office Suite (Word and Excel required).
• Knowledge of using both an eFax and traditional fax system.
• Experience using a postage machine.

Preferred Experience:

• Experience working within nephrology or a similar specialty (internal medicine).
• CPR certified.

Education:

• High School Diploma required.

Skills and Abilities:

• Exemplary written and verbal communication skills, including appropriate spelling, proper punctuation and grammar
• Professional demeanor and ability to communicate positively and patiently
• Ability to excel in a high-paced office environment
• High attention to detail and strong organizational skills
• Excellent time management and punctuality
• Ability to prioritize work duties, giving highest priority to in-office patients present and urgent patients who need to interact with their provider
• Excellent relationship-building skills for patient, referring provider and co-worker relationships
• Exemplify a can-do attitude, commitment to excellence and willingness to help others

Physical and Mental Demands:

• Ability to walk, sit, and stand when patients are in the office, as part of an active work environment.
• Handle prolonged periods of sitting, standing, pushing, pulling and lifting objects that are thirty pounds or less when patients are not in the office.
• Must be able to work on screens for long periods of time on a computer, iPad or other electronic device.
• Manual dexterity required for typing, taking patient vitals, using iPads and other electronic devices in the office such as fax machines and phones.
• Managing occasional stress related to workload and position demands.